Delivery Terms
Wilkinson Suspension offers Click & Collect or Delivery for all orders processed through our website.
Click & Collect
To pick up your order from our Bayswater location simply select Click & Collect upon checkout. Once you have completed and paid for your order through our website it will be processed by our sales team and prepared for collection. You will be notified by email or SMS when your order is ready!
Please bring your order confirmation or some photo identification and see one of our office team members.
Pick up is only available during our business hours: Monday-Thursday 7am-5.30pm and Friday 7am-4pm
Delivery
Wilkinson Suspension offers Australia-wide Delivery. That means we’re able to ship any order to any location within Australia.
Once we have received your order it will be processed and dispatched within 1-5 business days.
If for any reason your order cannot be dispatched within this time frame, a team member will contact you to let you know about any revised delivery terms.
The delivery time is dependent on the destination, however most orders are generally received within 14 working days. Tracking and/or Consignment Numbers will be provided where possible in order to give our customers the ability to track orders all the way from dispatch to the final destination.
Local deliveries within the Perth Metro area will not have a tracking number as this is a same or next day delivery service.
Delivery Cost
Flat rate shipping fees have been applied based on the product and delivery location. To calculate the delivery costs add the product/s to the cart and input the delivery location on the cart page.
Some larger items such as leaf springs will be packed onto a pallet for transport as required by our freight providers and may be subject to additional delivery fees.
Authority to Leave
If ‘Authority to leave’ is selected at the Check Out, your order will be left at the premises if no one is available to sign for the order.
Please note in this case Wilkinson Suspension or our freight provider cannot be held responsible for any lost or damaged orders after they have been delivered.
If ‘Authority to leave’ is not selected and no one is present to sign for the goods you will be notified of the delivery attempt and provided contact details to arrange an alternative delivery day or collect the order.
Backorder Products
Whilst we keep a large number of items in stock some specific items are made to order and require additional lead times that are not outlined above. Where possible we have noted in the product description the specific lead times for made to order or non-stock items.
Please see brief lead time overview below:
KW Coilover Kits – Approx 4-8 weeks
ST Coilover Kits- Approx 4-8 weeks
Special Order King Springs – Approx 4-6 weeks
We do no accept returns on backorder or special orders.
If you have any additional questions about our delivery terms, dispatching or shipping times, do not hesitate to contact us via our Contact Page or by giving us a call on (08) 9370 2646.