Warranty & Returns

Warranty

Unless otherwise stated on the Site, all products sold by Wilkinson Suspension are sold under the Manufacturer’s Warranty and Conditions from the date of purchase.

Whether you are selecting a new suspension kit or require replacement parts for your vehicle, we all know its important to get value for  money.
Below is a brief run down of the warranty periods offered from each manufacturer for your peace of mind.

Bilstein

Shock Absorbers B6/B8 – 2 Year/40,000km

Shock Absorbers B60 – 2 Year/40,000km

Shock Absorbers B4 – 1 Year/20,000km

 

Eibach Springs

PRO‐STREET‐S, MULTI‐PRO‐R1, MULTI‐PRO‐R2, MULTI‐PRO‐DRAG, PRO‐ALIGNMENT, DRAG‐LAUNCH Air Bags and ANTI‐ROLL‐KIT Hardware – 12 Month Warranty

 

King Springs

Coil Springs – Lifetime Warranty: Faulty manufacture, breakage or sagging (being loss of original free height by more than 10mm)

Leaf Springs – 12 Month Warranty: Faulty manufacture, breakage or sagging (being loss of original free height by more than 12mm)

 

K Sport

Suspension Kit – 1 Year

 

Koni

Passenger vehicles & 4WD – 3 Years from date of purchase
(Excludes Koni STR.T range which has a 2 year warranty)

Commercial Vehicles – 1 Year from date of purchase

 

KW Suspension

KW Suspension – 2 Year from date of purchase

 

Monroe

Gas-Magnum/Monro-Matic Shock Absorbers – 2 Year/40,000km

GT Gas with Reflex Technology Shock Absorbers – 3 Year/60,000km

OE Spectrum – 5 Year

 

Polyair Spring

Load Assist Airbag – 2 Year/Unlimited km

 

Rancho

Shock Absorbers & Coil Springs – 3 Year/60,000km Warranty

 

Roadsafe

Roadsafe 4WD Components – 2 year/40,000km

 

ST Suspension

ST Suspension – 2 Year from date of purchase

 

SuperPro

SuperPro Bushes & Poly products – Lifetime warranty

SuperPro Roll Control (control arms, swaybars, links and special components) – 3 Year or 60,000km Warranty

 

Tein Suspension

Coilovers – 2 Year or 40,000km

 

Tough Dog                         

53mm Ralph & 45MM Adjustable – Recreational Warranty 4 Year/unlimited km
53mm Ralph & 45MM Adjustable – Commercial Warranty 3 Year/unlimited km

35mm Nitro Gas Shocks – Recreational Warranty 3 Year/unlimited km

Foam Cell & 40mm Adjustable – Recreational Warranty 4 Year/unlimited km
Foam Cell & 40mm Adjustable – Commercial Warranty 3 Year/unlimited km

RTC/EXT/SV Dampers – Recreational Warranty 4 Year/unlimited km
RTC/EXT/SV Dampers – Commercial Warranty 3 Year/unlimited km

Leaf Springs – Recreational Warranty 4 Year/unlimited km
Leaf Springs – Commercial Warranty 3 Year/unlimited km

Coil Springs (up to 2”) – Recreational Warranty 4 Year/unlimited km
Coil Springs (up to 2”) – Commercial Warranty 3 Year/unlimited km

Coil Springs (above 2” Lift) – 3 Year/unlimited km

Upper Control Arms – Recreational Warranty 4 Year/unlimited km
Upper Control Arms – Commercial Warranty 3 Year/unlimited km

AirAssist Products – Recreational Warranty 4 Year/unlimited km
AirAssist Products – Commercial Warranty 3 Year/unlimited km

GVM Upgrades – Recreational Warranty 4 Year/unlimited km
GVM Upgrades – Commercial Warranty 3 Year/unlimited km

Recovery Equipment – 3 Year/unlimited km (material & manufacture)

 

Whiteline

Bushing Kit W00001 to WZZZZZ and KSK000 and KSKZZZ – Lifetime warranty

Sway bar/anit roll kits, bracing and alignment kits BAF000 to BZZZZ, KCA000 to KCAZZZ, KSB000, BSBZZZ, KLC000 and KLCZZZ and KDT000 and KDTZZZ – 3 Year from date of install

Mounting bushes, brackets, fasteners and linkages (Fitting Kits) – 1 Year from date of install

 

Terms, Conditions & Exclusions Apply to the above stated warranty periods as per the manufactures specifications.

Unless otherwise specified, all parts sold through Wilkinson Suspension Centre are sold with the manufacturers warranty. A warranty claim may be remedied in the form of a replacement, repair or refund based the manufacturers discretion.

To lodge a warranty claim on a part purchased from Wilkinson Suspension Centre please contact us for assistance. Proof of purchase must be provided. 

Current as at March 2021.

 

Returns

Prior to sending anything back please contact our Team at sales@wilkinsonsuspension.com.au A Customer Service Representative will be in touch with instructions on how to return the goods.

Goods can be returned within 14 days of the order date as long as they are un-opened, undamaged and have not been fitted. Proof of purchase must accompany the returns items. Freight back to Wilkinson Suspension will be at the cost of the purchaser. Once the returned goods are received, inspected and are in the required condition a refund will be issued.

If a part doesn’t fit the vehicle or intended purpose specified by Wilkinson Suspension, we will arrange return shipping and exchange the part.

We do not provide refunds for change of mind purchases.